At Get Disposable Vapes, customer satisfaction is important to us. We aim to provide quality products and a smooth ordering experience for every customer.

Due to the nature of disposable vape products, we generally do not accept returns or exchanges for change of mind purchases once orders have been processed or delivered.

However, if you experience an issue with your order, we encourage you to contact our support team and we will work with you to resolve the matter as quickly as possible.

Damaged, Incorrect, or Faulty Products

If you receive a product that is damaged, incorrect, or faulty upon arrival, please contact us within 24 hours of delivery with:

* Your order number
* A description of the issue
* Clear photos or videos showing the problem

Once reviewed, we may offer:

* A replacement product
* Store credit
* A partial or full refund where appropriate

Order Cancellations

Orders may only be cancelled before they have been processed or dispatched. Once an order has been prepared for delivery or shipment, cancellations may no longer be possible.

Delivery Issues

Customers are responsible for ensuring all delivery information provided at checkout is correct. We are not responsible for delays or failed deliveries caused by incorrect addresses or unavailable recipients.

Refund Processing

Approved refunds are processed back to the original payment method where possible. Processing times may vary depending on your payment provider or financial institution.

Contact Us

For any issues relating to your order, please contact our support team and we’ll do our best to assist you promptly.